In short: Power cuts in Cheltenham are handled by National Grid Electricity Distribution, the local electricity network operator, not your energy supplier. Report a power cut free on 105, day or night, and check National Grid's live power cut map for updates. Most payments for long power cuts are automatic.
Key facts
- Western Power Distribution's companies were renamed National Grid Electricity Distribution in September 2022. Source
- National Grid Electricity Distribution holds four licences: East Midlands, West Midlands, South Wales and South West. Source
- Power cuts in National Grid's area can be reported on 105 or 0800 6783 105, 24 hours a day. Source
- National Grid's Priority Services Register is free to join on 0800 096 3080. Source
- Ofgem's standard is for power to be restored within 12 hours outside severe weather. Source
Want this written down for your home? Power Cut & Blackout Plan — printable, £4.99.
If the lights have gone out in Cheltenham or nearby in the Gloucestershire, this page tells you who fixes it and where to check. We're an independent guide: we can't see live faults, and nothing here is live data.
Quick answers
| Cheltenham | |
|---|---|
| Report a power cut | Call 105 — free, 24/7 |
| Network operator | National Grid Electricity Distribution |
| Live map | National Grid power cut map |
| Priority Services Register | free — call 0800 096 3080 |
| Gas emergency | 0800 111 999 |
Who fixes power cuts in Cheltenham?
National Grid Electricity Distribution runs the local electricity network across the Midlands, South Wales and South West England, which includes Cheltenham. It is a network operator, not an energy supplier: it looks after the wires and fixes faults, while your supplier sends the bills. Network borders don't follow council boundaries exactly, so if you're near the edge of the area, calling 105 is the simplest way to reach the right company. See our power cuts by area page for every operator.
What to do now
- Check whether neighbours have power. If they do, look at your fuse box or trip switch.
- If not, call 105 or check the National Grid live map.
- Use a torch, not candles. Turn off irons, ovens and heaters, and unplug the TV and computer.
- Keep fridge and freezer doors shut.
- Check on neighbours who may need help.
Our National Grid guide has more detail, and the free plan builder finds your operator from your postcode and prints the numbers on one page.
Getting ready for the next one
A small power cut kit in one place covers most cuts: a torch and spare batteries, a battery or wind-up radio, a charged power bank, warm layers and the numbers on paper. Our power cut kit guide has the full list, and the Power Cut & Blackout Plan gives you a fillable plan for your own home.
Turn this guide into a written plan
Reading helps. Writing it down is what makes it work when the phones are flat. Start with the free plan builder, or get the full printable version:
For this topicPower Cut & Blackout Plan£4.99
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Frequently asked questions
Who do I call about a power cut in Cheltenham?
Call 105, free, 24 hours a day. It puts you through to National Grid Electricity Distribution, which runs the local network in Cheltenham. You can also use National Grid's own power cut map and reporting tools.
Is there a power cut in Cheltenham today?
We can't see live faults. Check National Grid's live power cut map or call 105. If your neighbours still have power, check your own fuse box or trip switch first.
Can I get compensation for a power cut in Cheltenham?
In Great Britain, Ofgem's standards mean most homes are paid automatically if power is off for more than 12 hours in normal weather, with longer limits in storms. See our power cut compensation guide for the amounts.
Sources
- Companies House — National Grid Electricity Distribution (West Midlands) plc
- Ofgem — List of all electricity licensees (30 September 2026)
- Ofgem — Map: who operates the electricity distribution network
- Ofgem — Check if you can get a payment for a power cut
- Ofgem — Compensation for energy supply issues
- Ofgem — Decision on separation of the Electricity System Operator
- Ofgem — Join your supplier's Priority Services Register
- Milton Keynes City Council — Emergencies: what to do
- Gedling Borough Council — Priority services register
- Be Ready (GOV.UK) — Power cuts